Cancellation, Return and Refund Policy of Petscia.com

Policy of Cancellation:

At Petscia, we understand that unforeseen circumstances may arise, and we offer our customers the option to cancel orders or services. This Cancellation Policy sets out the procedures and terms applicable to such situations.

Cancellation of requests:

If a customer wishes to cancel an order before shipment, we ask you to contact us as soon as possible via email support@petscia.com, providing the order number and the reason for the cancellation. We will do our best to comply with the cancellation request as long as the order has not been sent or processed.

Cancellation of Services:

If Petscia offers additional services, such as subscriptions, scheduling consultations or pet care services, the customer may have the option to cancel those services. The specific cancellation terms for each service will be clearly communicated at the time of contracting the service.

Terms and penalties for cancellation:

The terms and penalties associated with cancellation of orders or services may vary depending on the specific product or service. This information will be provided at the time of the purchase or contract, and it is important that the customer read these terms carefully before finalising the order or contracting the service.

Refunds in case of cancellation:

If an order is cancelled before dispatch or if a service is canceled before it is made, Petscia will refund the corresponding amount in accordance with the terms set out in the Refund Policy. It is important to check the refund terms specific to each product or service.

and exceptions:

Certain products or services may be subject to additional cancellation restrictions due to the nature of the item or the custom production process. These exceptions will be clearly disclosed on the product description page or in the service contract.

Returns and exchanges:

At Petscia, we value the satisfaction of our customers. If a customer is not satisfied with their purchase, we accept returns and exchanges of products within 07 days from the date of delivery. To be eligible for return or exchange, the product must be in its original condition, unused and in the original packaging.

Return and exchange process:

To initiate a return or exchange process, we ask the customer to contact us via email support@petscia.com, providing the following information:

• Number of request
• Description of the product
• Reason for the return or exchange

Once we receive your request, we will provide you with detailed instructions on how to proceed with the return or exchange.

Reimbursement of:

Once we receive the returned product and confirm that it is in proper condition, we will proceed with the refund. The refund will be made using the same payment method used in the original purchase, within a reasonable time.

Cost of sending:

Shipping costs associated with the return or exchange of products will be the responsibility of the customer, unless the product is defective or has been erroneously shipped by Petscia.

Defective or damaged products:

If a product is received damaged or defective, we ask the customer to contact us immediately via email support@petscia.com. In this case, we will arrange for the return or exchange of the product without additional costs for the customer.

And exceptions:

Some products may be subject to additional restrictions for return or exchange due to the nature of the item. This will be clearly stated on the product description page.

This Return and Refund Policy has been developed to ensure a fair and transparent experience for our customers. We recommend that customers read this policy carefully before making a purchase.

.