Frequently Asked Questions (FAQ)

Welcome to the FAQ (Frequently Asked Questions) section! Here you will find answers to common questions from our customers about products, shipping, payments, guarantees, policies and other topics relevant to your shopping experience.

Question 1: What are the delivery methods available?

Answer: At Petscia, we offer different shipping options, including standard shipping and express shipping. Delivery times and costs may vary depending on the destination and weight of the package. More information about shipping methods is available on our Shipping and Delivery page.

Question 2: What forms of payment are accepted?

Answer: We accept various payment methods for the greater convenience of our customers. Payment options include Visa, Mastercard, Diners, Discover, PayPal, Stripe and Afterpay. More details on accepted payment methods can be found in our Payment Methods Policy.

Question 3: What is the return policy?

Answer: At Petscia, we have a return policy that allows customers to return products within a certain period of time as long as they are in their original condition. For more information about our return policy, see our Return Policy.

Question 4: How do I contact customer support?

Answer: We are here to help! If you have any questions or need support, please contact our customer support team. You can reach us by email at support@petscia.com or by filling out the contact form on our website. We will do our best to answer your questions as soon as possible.

Question 5: Do you offer a warranty on the products?

Answer: Yes, at Petscia, we strive to offer high-quality products. Some products may have a manufacturer’s warranty, while others may be covered by our own guarantee. Information on specific product warranty can be found on the product page or in the documentation provided with the product.

Question 6: Do you deliver internationally?

Answer: Yes, we do international deliveries. However, delivery times and costs may vary depending on the country of destination. We recommend that you check the availability of shipment to your country during the checkout process or contact our customer support for more information.

Question 7: How long does it take to process and send an order?

Answer: The processing and shipment time of an order can vary, usually taking from 1 to 3 business days. After the order, the delivery time will depend on the selected shipping method. More detailed information on processing and shipping deadlines is available on our Shipping and Delivery page.

Question 8: Do you offer free shipping?

Answer: Yes, we offer free shipping for certain orders, depending on the total amount of the purchase or special promotions in force. The information on free shipping is available on our Shipping and Delivery page and will be applied automatically during the checkout process, where eligible.

Question 9: It safe to provide my payment information?

Answer: Yes, the security of our customers’ information is a priority. We use appropriate security measures to protect the payment information provided during the purchase process. In addition, we work with reliable payment service providers that follow strict security standards.

Question 10: Do you offer discount coupons?

Answer: Yes, we periodically offer discount coupons and special promotions to our customers. These coupons can be found on our website, in promotional emails or on our social network. Be sure to follow our offers and sign up to receive our newsletters to take advantage of the discounts available.

Question 11: How do I track my order?

Answer: After sending your order, you will receive a confirmation email containing tracking information. Simply click on the tracking link provided in the email to track the status of your order. It is also possible to access the “Track Order” page on our website and enter the order number to obtain the tracking information.

Question 12: Can I cancel or modify my order after the purchase?

Answer: If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to meet your request, however, please note that requests in advanced processing or already sent may not be eligible for modification or cancellation.

Question 13: Do you offer support for defective product exchanges?

Answer: Yes, if you receive a defective product, please contact our customer support within a reasonable time after receipt. Our staff will assist in the process of exchange or refund of the defective product as set out in our Return Policy.

Question 14: What are the contact options available?

Answer: To contact us, you can send an email to support@petscia.com or fill out the contact form on our website. Our customer support team is available to answer your questions and help you from Monday to Friday from 9am to 5pm (local time).

Question 15: Do you have a physical store where I can buy the products?

Answer: Currently, we operate exclusively as a virtual store and do not have a physical store. All products are available for purchase on our website and will be delivered to the address provided.

Question 16: Is the Petscia.com store reliable?

Answer: Yes, the Petscia.com store is reliable. We value the trust of our customers and work to provide a secure and reliable shopping experience. We are committed to providing quality products, exceptional customer service and protection of our customers’ personal data. In addition, we take security measures to ensure secure transactions during the payment process. Our customers can trust us for a positive and satisfying shopping experience.

It is important to note that Petscia.com follows the laws and regulations of the United States, including consumer protection and privacy practices. We maintain a solid reputation and have a satisfied customer base. You can read the reviews and opinions of our customers on our website and on other trusted platforms. We are committed toining the trust of our customers and ensuring that their purchases on Petscia.com are safe and satisfying.

We hope these answers have helped clarify some of your main doubts. If you have further questions, do not hesitate to contact us. We are here to provide you with the best shopping experience possible at Petscia!

Thank you for choosing Petscia and we are available to help you (a) in whatever you need!