Delivery and Shipping Policy of Petscia.com

Options for Delivery:

At Petscia, we offer various delivery options to meet the needs of our customers. These options may include mailing, carrier or pickup at the physical store, depending on the availability and location of the customer.

Deadlines for sending:

Delivery times may vary based on the location of the customer and the availability of the product. We will do our best to send the products within a reasonable period of time after confirmation of the order. At the time of checkout, information about the estimated delivery time for each selected option will be provided.

Fees of freight:

Shipping charges are calculated based on the weight, dimensions and destination of the package, as well as the delivery option chosen by the customer. During the checkout process, the applicable freight fees will be displayed in a clear and transparent manner.

Areas of coverage:

Currently, we deal with specific areas for delivery. During the checkout process, the customer will be able to check whether their region is included in the coverage area. If the delivery area is not available, the customer will be informed of the unavailability and any applicable restrictions.

Following of requests:

After sending the order, we will provide the customer with a tracking number so that they can track the status of the delivery. The customer may use this tracking number to obtain up-to-date information on delivery progress.

Problems with Delivery:

If problems arise during delivery, such as delays or damage to the product, we ask the customer to contact us immediately via email support@petscia.com. We will do our best to resolve any problem quickly and satisfactorily.

This Shipping and Shipping Policy has been developed to ensure a peaceful and reliable experience for our customers. We recommend that customers read this policy carefully before making a purchase.